Privacy Policy

E&E Conventional (“E&E”, “we”, “us” or “our”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, place an order or contact us.

​

1. Information We Collect

Depending on how you interact with E&E, we may collect information such as:

• Your name

• Telephone/WhatsApp number

• Email address

• Delivery address or location

• Order and purchase information

• Information you provide through contact forms or customer enquiries

• Information you voluntarily provide when requesting product guidance

• Basic website usage and technical information collected through our website platform and cookies

We only request information that is reasonably necessary to provide our products and services.

 

2. How We Use Your Information

We may use your information to:

• Process and manage your orders

• Arrange and communicate about deliveries

• Contact you regarding your order or enquiry

• Provide requested product guidance

• Provide customer support

• Process payments through our available payment providers

• Improve our website, products and customer experience

• Prevent or investigate suspected fraud or misuse

• Meet applicable legal or regulatory requirements

• Send marketing or promotional communications where appropriate and permitted

 

3. Product Guidance Information

If you contact E&E for product guidance, you may voluntarily provide information about your needs or circumstances to help us understand what products you are interested in.

​

Please avoid sending unnecessary sensitive personal or medical information.

​

E&E provides product-selection and product-use guidance and is not a medical clinic. We do not require detailed medical histories for ordinary product guidance.

 

4. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted service providers involved in operating our business, such as:

• Website and e-commerce service providers

• Payment providers

• Delivery/courier providers

• Technology and communication service providers

We may also disclose information where required by applicable law.

Service providers should only receive information reasonably necessary to perform their role.

 

5. Payments

Payments may be processed through third-party payment providers.

​

E&E does not require customers to provide us with confidential passwords, PINs or other private authentication credentials.

 

Payment providers may process customer information according to their own privacy policies and security practices.

 

6. Cookies & Website Technology

Our website may use cookies and similar technologies to operate the online store, remember customer preferences, understand website usage and improve the customer experience.

Some cookies may also be provided by third-party services used on the website.

Where required, customers can manage applicable cookie preferences through the options provided on the website or their browser.

 

7. Marketing Communications

Where you have agreed to receive marketing communications, E&E may contact you about products, offers, promotions or other relevant updates.

You may ask us to stop sending marketing communications at any time.

Operational messages relating to an existing order, delivery or customer-service enquiry are not considered promotional communications.

 

8. Keeping Your Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no online system or method of electronic communication can be guaranteed to be completely secure.

 

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer service, record keeping and applicable legal obligations.

 

10. Your Personal Information

Subject to applicable law, you may contact us if you wish to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where applicable

• Withdraw consent where processing is based on consent

• Ask questions or raise concerns about how your information is being used

We may need to verify your identity before completing certain requests.

11. Changes to This Privacy Policy​

We may update this Privacy Policy when our website, services, technology or business practices change.

The latest version will be published on our website with the updated date.

​

12. Contact Us

For privacy questions or requests regarding your personal information, please contact:

E&E Conventional Uganda Website: www.eandeconventional.com 

Email: hello@eandeconventional.com

Phone/Whatsapp +2560701810899