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Return Policy

E&E Conventional – Returns, Exchanges & Refund Policy
Last Updated: August 2026

At E&E Conventional, we want customers to be satisfied with their purchases. Due to the nature of health supplements, skincare, beauty and personal-care products, certain products cannot be returned once opened or used.

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1. Eligible Returns

A product may be considered for return or exchange if:

  • You received the wrong product.

  • The product was damaged when delivered.

  • The product has a material defect.

  • The product received is expired.

  • An unopened product is otherwise eligible for return under this policy.

Please contact E&E as soon as possible after receiving your order if there is a problem.

 

2. Conditions for Returns

Unless the product was supplied damaged, defective or incorrect, products being returned should be:

  • Unused and unopened

  • In their original packaging

  • With seals intact

  • In a condition suitable for resale

  • Accompanied by proof of purchase from E&E

We may request photographs or other reasonable information before approving a return.

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3. Products That Cannot Normally Be Returned

For health, hygiene, safety and product-integrity reasons, we generally cannot accept change-of-mind returns for products that have been:

  • Opened or unsealed

  • Used or partially used

  • Damaged after delivery

  • Improperly stored after delivery

  • Altered from their original condition

This is particularly important for supplements, skincare, cosmetics and personal-care products.

This does not affect any applicable rights where a product supplied by E&E is faulty, damaged, incorrect or otherwise does not meet applicable requirements.

 

4. Change of Mind

Please choose products carefully.

If you change your mind about an unopened product, contact E&E before returning it. Acceptance will depend on the type of product, its condition and the circumstances of the return.

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Please do not send or deliver a product back to E&E without contacting us first.

 

5. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact E&E promptly.

We may ask you to provide:

  • Your order details

  • Photographs of the product

  • Photographs of the packaging

  • A brief description of the problem
     

Once the issue has been reviewed, E&E may arrange an exchange, replacement or refund, as appropriate.

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6. Exchanges

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement is unavailable, we may offer an alternative or an appropriate refund.

 

7. Refunds

Approved refunds will normally be made using an appropriate available payment method. Any applicable processing time may depend on the original payment method or payment provider. Delivery charges may not be refundable for ordinary change-of-mind returns. Where a return results from an error by E&E or an eligible defective/damaged product, applicable delivery costs will be considered as part of resolving the issue.

 

8. Return Delivery Costs

Where a return is required because E&E supplied an incorrect, damaged or defective product, E&E will make reasonable arrangements regarding the return.

For an approved change-of-mind return, the customer may be responsible for the cost of returning the product.

 

9. Product Reactions & Suitability

Individual experiences with supplements, skincare, beauty and personal-care products can vary.

A product not producing the result a customer expected does not by itself mean that the product is defective.

Customers should review ingredients, product instructions and warnings before use. If you experience an unexpected or concerning reaction, discontinue use as appropriate and seek suitable professional advice where necessary.

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10. How to Request a Return

Before returning any product, please contact:

E&E Conventional Telephone/WhatsApp:+256701801899 Email: hello@eandeconventional.com

Please provide your order details and explain the reason for the requested return.

We will review your request and advise you on the next steps.


11. Your Rights

Nothing in this policy is intended to remove or limit any consumer rights that apply under the laws of Uganda.​

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